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Tag: Agility

On December 4, 2015

Aligning Marketing, Sales and Customer Service: Basic Fallacies

By Julia Karnaukh | Courtesy: bpmonline Recent studies demonstrate that aligned organizations achieve an average of 32% annual revenue growth while less aligned companies report an average of 7% decline in revenue. Savvy businesses, in response to the changing model of customer behavior, are eliminating the boundaries between customer facing departments for a smooth customer experience.
On December 4, 2015

How to achieve better business results through process agility

By Jane Quinn | Courtesy: bpmonline Recent studies predict that by 2017 about 70% of high-performing companies will manage their business processes using a business process management (BPM) platform to accommodate growing customer needs. The experts are emphasizing the benefits of combining CRM and BPM technologies, pointing to the importance of incorporating business process management at